Frequently Asked Questions
Below are some of the most common questions asked by our Customers.
General Rental Questions
How do I make a reservation?
You can reserve equipment by calling us at (435) 708-1927 or through our website. We recommend booking at least 48 hours in advance, especially for weekend rentals, to ensure availability.
What do I need at delivery?
You will need a valid driver’s license and a credit/debit card for the security deposit. If you are towing a trailer, please ensure your vehicle is rated for the load and equipped with the proper hitch and wiring.
Do you require a deposit?
Yes, a refundable security deposit is required for all rentals. This deposit is processed at the time of pickup and released once the equipment is returned on time and in good condition.
What is your cancellation policy?
We require 24 hours' notice for cancellations. Cancellations made with less than 24 hours' notice may be subject to a one-day rental charge.
Equipment & Usage
Is there a limit on hours of use?
Our daily rates include up to 8 hours of engine run-time within a 24-hour period. Weekly rates include 40 hours. Excess hours will be billed at a pro-rated hourly rate.
Does the equipment come with fuel?
All equipment is sent out with a full tank of fuel. We ask that you return it full. If the equipment is returned at less than full, a refueling fee will be applied based on current fuel prices.
What happens if the equipment breaks down on the job?
Stop operation immediately and call us at (435) 708-1927. We will troubleshoot the issue over the phone or send a technician to your site. Do not attempt to repair the machinery yourself.
Delivery & Logistics
Do you offer delivery?
We provide only delivery and pickup services as part of the rental service with a minimal fee in the Cedar City and Enoch area. This eliminates the need for the Customer to have or rent a trailer which would often be more expensive than the delivery/pickup fee.
Can I pickup/return the equipment myself?
No, we only provide delivery and pickup as part of our rental services.
What are the requirements for returning a dump trailer?
Dump trailers must be returned empty and swept clean. If the trailer is returned with debris or material still inside, a disposal and cleaning fee will be charged.
Insurance & Liability
Am I responsible for equipment damage?
Yes, the Renter is responsible for the equipment from the moment it is delivered to the jobsite until it is picked up.
- Minor Wear: We expect normal "wear and tear." You won't be charged for small scratches or typical tire wear from proper use.
- Significant Damage: If the machine is damaged due to an accident, rollover, or improper use, you are responsible for the full cost of repairs and the "Loss of Use".
- Theft: The Renter is responsible for theft, and the equipment should be kept in a secure area. Each piece of major equipment is racked via GPS.
Am I responsible for personal vehicle damage?
Yes. You are responsible for any damage to your vehicle.
- Hitch & Capacity: It is the customer's responsibility to ensure their vehicle has the correct towing capacity and a properly rated hitch.
- The Loading Process: While we may assist in hooking up the trailer, the driver is ultimately responsible for ensuring the connection is secure before pulling onto public roads.
Am I responsible for property damage?
Yes. You are 100% responsible for any damage the equipment causes to property, including:
- Structures: Houses, fences, or sheds.
- Landscaping: Driveways, sidewalks, or underground sprinklers.
- Utilities: Power lines or water pipes (this is why calling 811 is a requirement).
- Bystanders: Any injury caused to third parties during operation.